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Recent Upgrade FAQ

Свежие обновления

24-го октября ParadisePoker обновил программное обеспечение, и предлагает вам несколько новых интересных особенностей.

Некоторые пользователи Vista сталкивались с проблемами при авторизации на ParadisePoker, когда без авторизации программа закрывалась. Если у вас возникали такие проблемы,

• Нажмите правой кнопкой мыши на пиктограмму ParadisePoker и выберите «Run as administrator». Вам понадобится сделать это только один раз. После этих действий вы сможете авторизоваться как обычно.

Важно:

Если у вас возникли проблемы при авторизации с вашими зарегистрированными именем пользователя и паролем, мы предлагаем форму Напомнить Пароль. Воспользовавшись этой формой, вы получите временный пароль по электронной почте. Когда вы получите временный пароль, пройдите авторизацию с ним на нашем вебсайте и выберите новый пароль. Это позволит вам авторизоваться на ParadisePoker.
Нажмите здесь, чтобы воспользоваться формой напоминания пароля

1. Если вы получили бонус-код для использования с ParadisePoker, пожалуйста, обратите внимание, что его надо вводить при переводе средств в покер клиент, а не при зачислении. При каждой авторизации в покер клиенте ParadisePoker, вы будете перенаправлены на такую страницу перевода фишек:

• Введите сумму, которую хотите перевести
• Введите ваш бонус-код
• Нажмите Перевести.

Ваш бонус будет зачислен на ваш счёт неотыгранных бонусов в течение 30 минут.

2. Я слышал, что ParadisePoker обновляет программное обеспечение, почему?

ParadisePoker are upgrading to completely new software to give you more players to play against. This will allow Paradise to continue offering the biggest and best promotions and will you give more chances to find a game to suit you. You can now place bets on your favourite sports team through our sister site Sportingbet as well as poker, casino and other skill games. The new software offers improved graphics, higher guaranteed tournaments and fantastic new features such as The Poker Ladder.

3. Как связаны ParadisePoker и Sportingbet?

In 2002 Sportingbet PLC bought ParadisePoker. Sportingbet are a publicly traded company on the London stock exchange. Paradise have now joined forces with Sportingbet to offer you a total gaming experience using a single account. By combining the players from both Sportingbet and ParadisePoker, we are now able to offer you more action at the tables.

4. Как обновить ParadisePoker?

That's simple, simply click the poker desktop icon on your computer and the upgrade should commence automatically. Follow the instructions on screen instructions to install the upgraded software and accept our new licensing agreement. Then login using your existing login details to view the new Paradise Lobby. If you no longer have the ParadisePoker software on your computer and you wish to download again, you can do this by clicking here.

5. На моём компьютере установлены и ParadisePoker, и Sportingbet ParadisePoker. Как я могу узнать, под каким счётом я прохожу авторизацию?

Once you double click the icon for either installation, the upgrade will remove both your old icons and replace them with a single icon for the new ParadisePoker. You can then login using either of your accounts. However the installation will always be setup for the last account you logged in under and so if you use your other account the software will do a quick upgrade. We recommend that you only use one ParadisePoker account going forward. Please contact support if you have any further questions regarding your ParadisePoker accounts.

6. Я получал сообщение, что мои имя пользователя и пароль неверные, что делать?

As an added security benefit of our new software your username is now case sensitive (meaning you need to have CAPITAL letters in the right place), unlike in the old software. This means that you must enter the username exactly as it was when you created your account. If you previously had your login details stored on your computer, then it is possible that these details contained the case insensitive username. If you still are having difficulty logging in then please click here to have your login details sent to you.

7. Я обновил покер клиент, но не могу найти иконку ParadisePoker на моём рабочем столе.

As part of the upgrade, we have also upgraded our desktop icon. The new ParadisePoker icon is our logo - the palm tree below.

8. Я следовал инструкциям и обновил покер-клиент, но новая программа / вебсайт на неизвестном языке, что делать?

ParadisePoker now offers websites in 26 different languages. As part of the upgrade process we matched the country you live in with a corresponding language. When you wish to deposit or withdraw funds, you will be re-directed to a website which will be in this local language. We also offer the poker software in 7 languages - English, Spanish, Turkish, French, Italian, Greek and Russian. If you would prefer to have your software in a different language then please contact support

9. Я получаю запрос выбрать новый никнейм, что случилось со старым?

Your nickname is the name which displays when you are seated at a table. By switching software we are now able to offer you more players to play against. This may mean that the nickname you have been using previously is not available in our new software and so we are giving you the opportunity to start afresh, and choose a new nickname. Of course, your old nickname may still be available so if you want to keep it, try choosing this nickname. You will only need to choose your nickname once and this is unique to you within the new ParadisePoker software.

10. При попытке авторизации я получаю запрос перевести средства в ParadisePoker. Что это означает?

In the new ParadisePoker, you can use your funds to play in a number of our products including poker and sports betting. Your account balance normally sits in the Sports betting system and each time you login to ParadisePoker you will be asked how much you wish to transfer. So if your account balance is $50 and you wish to take $30 to ParadisePoker and leave the rest to place a sports bet, then you can do so. If you want to take the full $50 to poker, then this is fine too. You can always transfer more chips at any time by clicking the cashier link in the Paradise Lobby.

11. Как зачислить деньги или вывести выигрыши в новом ParadisePoker?

Depositing and Withdrawing is now carried out through the website. When logged into ParadisePoker you will see a cashier link in the bottom right corner of the Lobby. Opening gives you the option to make a deposit or withdrawal. By clicking deposit or withdraw, you will be directed to our website where you need to login. In the new ParadisePoker we offer more payment options that ever before. Once you have made your deposit, return to the ParadisePoker software and using the cashier, transfer your new funds into ParadisePoker. Of course with the new ParadisePoker you can use your deposit to play sports, casino, backgammon and other virtual games. You can do all of this through the website where you have just made your deposit.

12. Что произошло с моими очками Клуба Игроков Paradise(PPC) и неотыгранными бонусами?

We have transferred your PPC points and pending bonus over to the new Paradise, however we have now renamed PPC points as Frequent Player Points (FPP). You can see your current FPP and pending bonus balance in the top right hand corner of the Paradise Lobby at all times. There are now more opportunities to use your hard earned FPP than before and you can find details of our new FPP program by clicking here.

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